Mandatory:

Core Java
Spring Framework
PL/SQL
SQL
JavaScript
HTML
CSS
Strong debugging and troubleshooting skills
Positive understanding of application support and production environments

Preferred Skills

Experience in L2/L3 application support
Good understanding of SDLC and production support processes
Experience working with incident and problem management
Knowledge of application logs and debugging techniques
Experience with tools such as Jira, ServiceNow, or similar ticketing systems
Basic understanding of Linux/Unix commands
Good understanding of database troubleshooting and performance issues

Candidate Profile

3–4 years of relevant experience in application development/support.
Strong analytical and problem-solving abilities.
Good communication and interpersonal skills.
Ability to work independently and collaborate with cross-functional teams.
Comfortable working in rotational shifts, including extended support hours, if required.
Willingness to take ownership of production issues and drive them to closure.




Ability to work effectively in a fast-paced production support environment.

Roles & Responsibilities
• Provide L3 technical support for business-critical applications.
• Analyze and troubleshoot complex production issues and application failures.
• Perform root-cause analysis (RCA) and identify permanent solutions for recurring issues.
• Investigate application logs, database issues, exceptions, and performance-related problems.
• Debug and troubleshoot applications developed using Core Java and Spring.
• Write and troubleshoot SQL and PL/SQL queries, procedures, functions, and packages.
• Analyze data issues and perform database-level troubleshooting.
• Troubleshoot issues related to JavaScript, HTML, and CSS.
• Work closely with Development, QA, Infrastructure, and Business teams for issue resolution.
• Handle production incidents within defined SLA and support timelines.
• Participate in incident, problem, and change management processes.
• Identify opp

📌 Technical Support Engineer (Pune)
🏢 InfoVision
📍 Pune