Position: Franchise Operations Coordinator ( B2B – Travel & Tourism )
Location: Ghitorni , Current Delhi
Employment Type: Full-time (Work from Office)
Experience: 3-5 Years

About the Company
Cox & Kings: Cox & Kings is one of the world’s oldest and most trusted travel companies, with a legacy of over 265 years in the travel and tourism industry. The company offers a wide range of travel services including group tours, customized holidays, corporate travel, and destination experiences across India and international markets.

Job Overview:
We are looking for a Franchise Operations Coordinator to manage the day-to-day operations of our growing franchise network. The role involves supporting franchise partners after onboarding, coordinating with internal teams on bookings, payments and service delivery, and making sure franchisees operate smoothly in line with Cox & Kings standards. This role is ideal for professionals with travel operations or partner coordination experience who are process-driven, enjoy solving problems, and can build strong working relationships with business partners.





Job Roles and Responsibilities:
● Act as the primary operational point of contact for all franchise partners across the Cox & Kings network after onboarding
● Coordinate day-to-day franchise operations with internal teams including Sales, Operations, Product, Finance and Customer Support
● Support franchisees with B2B travel bookings, package queries, quotations, itineraries and booking confirmations
● Ensure franchise partners follow company SOPs, pricing guidelines, brand standards and service quality norms
● Coordinate onboarding activities for new franchisees, including documentation, system access, training schedules and branding requirements
● Resolve franchisee queries, escalations and operational issues within defined turnaround times
● Coordinate with the Finance team on franchisee payments, commissions, invoices, reconciliations and outstanding dues
● Maintain accurate franchis

📌 Franchise Operations Coordinator (New Delhi)
🏢 Cox & Kings
📍 New Delhi