Requisition Number: 20397

Contract Type: Permanent

Location(s):

Chennai, IN

Specialist, Global Customer Operations

? We’re Hiring | Global Customer Operations Specialist – Chennai

Are you passionate about Satellite Communications, RF Technology, Networking and Customer Operations? ??️

We’re looking for a Global Customer Operations Specialist to join our team in Chennai and play a key role in supporting customers across a global, 24x7 operations workplace.

This is an exciting opportunity for someone who enjoys combining technical troubleshooting with customer interaction and wants to build deeper expertise in satellite communications.

? What You’ll Be Doing

• Handle customer calls and technical requests in English
• Support satellite access and antenna testing activities
• Use web-based applications and operational tools to manage customer requests
• Verify network connectivity and assist with identifying potential network interference
• Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required




• Ensure customer requests are handled within defined service levels and turnaround times
• Maintain accurate records and data across operational systems
• Build strong, professional relationships with customers
• Work closely with customers, vendors and multiple technical teams to resolve issues
• Stay current with new technologies, tools and operational processes
• Contribute to a collaborative, fast-paced and continuously evolving environment

?️ What We’re Looking For

We’re looking for someone with a combination of technical expertise, customer focus and problem-solving ability.

Required:

✔️ 2–4 years of experience in Satellite Communications

✔️ Understanding of RF Technology

✔️ 1–2 years of customer service experience or equivalent relevant experience

✔️ Strong aptitude for Networking and Technical Troubleshooting

✔️ Strong problem analysis and resolution skills

✔️ Excellent written and verbal c

📌 Specialist, Customer Operations Specialist 2 (Chennai)
🏢 SES Satellites
📍 Chennai