Department: Front Office
Reports To: Front Office Manager / General Manager
Location: Vrindavan
Employment Type: Full-Time

Job Summary

We are looking for a friendly, well-organized, and customer-focused *Front Office Assistant Manager* to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.

Key Responsibilities

* Assist the Front Office Manager in managing daily front office operations.
* Supervise and support front desk staff during shifts.
* Ensure smooth and efficient check-in and check-out processes.
* Welcome guests warmly and provide professional assistance throughout their stay.
* Handle guest queries, requests, and complaints in a polite and timely manner.
* Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.
* Monitor room availability, reservations, and guest requirements.
* Ensure accurate guest records, billing,



and front office documentation.
* Handle cash, card payments, and other front desk transactions as required.
* Conduct shift briefings and ensure proper handovers between teams.
* Train and guide front office staff on hotel procedures and guest service standards.
* Support the team during busy periods and resolve operational issues.
* Maintain a qualified and welcoming appearance at the front desk.
* Ensure hotel policies, SOPs, and service standards are followed.
* Assist with VIP guest handling and special guest requests.
* Prepare and maintain daily front office reports when required.

Requirements

* Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field.
* 2–4 years of experience in hotel front office operations, preferably with supervisory experience.
* Good communication and interpersonal skills.
* Strong guest-handling and problem-solving abilities.
* Basic knowledge of ho

📌 Assistant Front Office Manager (India)
🏢 Ramada Encore Vrindavan
📍 India