Key Responsibilities

- Follow up with customers through calls, WhatsApp, email, and other approved communication channels for pending payments.
- Manage assigned customer accounts and ensure timely collection of outstanding dues.
- Understand customer concerns related to invoices, payments, services, or billing and coordinate with the relevant internal teams for resolution.
- Maintain regular follow-up schedules and update payment status accurately in CRM/collection systems.
- Achieve daily, weekly, and monthly collection targets.
- Negotiate and coordinate payment timelines with customers within approved company guidelines.
- Maintain accurate records of customer communication, commitments, payments, and outstanding balances.
- Escalate delayed payments, disputes, and high-risk accounts to the reporting manager.
- Build professional relationships with customers while maintaining a positive customer experience.




- Prepare regular collection reports and provide updates on outstanding accounts.
- Coordinate with Sales, Accounts, Finance, and Customer Support teams when required.
- Follow company policies, collection procedures, and professional communication standards.

Required Skills

- Excellent verbal and written communication skills.
- Solid follow-up and negotiation abilities.
- Customer handling and relationship-management skills.
- Target-oriented and self-motivated approach.
- Basic knowledge of MS Excel, Google Sheets, CRM, and email communication.
- Ability to maintain accurate records and manage multiple customer accounts.
- Good problem-solving and objection-handling skills.
- Ability to work independently as well as within a team.

📌 Sales Executive (Navi Mumbai)
🏢 Brevx Consultancy
📍 Navi Mumbai