Location: Hyderabad

Employment Type: Full-Time

Experience: Freshers / 0–2 years

Job Responsibilities

- Handle guest check-in, check-out, reception and daily front-office operations.

- Attend incoming calls and make follow-up calls for enquiries and bookings.

- Maintain daily call, lead and booking reports in Excel.

- Convert enquiries into bookings through regular follow-ups.

- Coordinate with Housekeeping, Kitchen/F&B;, Revenue, Accounts and Operations teams.

- Handle basic guest requests and day-to-day concerns and coordinate for quick resolution.

- Maintain guest records, room status and other front-office reports.

- Communicate with guests professionally and follow basic greeting and hospitality standards.

- Take guest feedback and encourage online reviews.

- Escalate major guest issues to the concerned supervisor/Operations Manager.

Required Skills

- Positive communication and telephone etiquette.

- Basic English and Hindi; Telugu is an advantage.

- Basic MS Excel / Google Sheets knowledge.

- Presentable, polite and customer-friendly.

- Good coordination and problem-solving skills.

- Willing to work in rotational shifts, weekends and holidays.

📌 Receptionist Cum Telecaller (Hyderabad)
🏢 CannyChoice Hospitality Services Private
📍 Hyderabad