Key Responsibilities:

- Manage and supervise the complete store operations during the assigned shift.
- Allocate daily duties to store staff and monitor their work performance.
- Monitor staff attendance, punctuality, grooming and discipline.
- Ensure proper opening and closing of the store as per company SOP.
- Supervise inward, outward, stock receiving, stock transfer and replenishment activities.
- Verify received products against invoices, quantity and product details.
- Maintain proper FIFO/FEFO practices and regularly check product expiry dates.
- Monitor fresh fruits, vegetables and other perishable products for quality, damage and wastage.
- Ensure proper shelf arrangement, product display, pricing and merchandising.
- Monitor stock availability and immediately report shortages, excess stock and damaged products.
- Conduct regular physical stock checks, cycle counts and inventory reconciliation.
- Ensure accurate billing, cash handling and POS transactions.
- Monitor daily sales, UPI/card/cash collections and report discrepancies.
- Handle customer queries and complaints professionally.
- Ensure store cleanliness, hygiene, housekeeping and safety standards.
- Ensure all employees follow company policies, SOPs and operational procedures.
- Coordinate with the Store Manager, Warehouse, Purchase, Accounts and HR teams.
- Monitor daily sales targets and support the team in achieving operational and sales targets.




- Ensure proper handling and documentation of sales returns, purchase returns and damaged/expired products.
- Monitor wastage and take corrective action to reduce product losses.
- Prepare and submit daily shift reports covering sales, attendance, stock, cash and operational issues.
- Conduct shift handover to the next Shift Incharge/Store Manager with proper updates.
- Identify operational issues and resolve them promptly or escalate them to the concerned manager.
- Train and guide new staff on store procedures, customer service and FMCG handling.
- Ensure all store equipment, POS systems and other operational facilities are functioning properly.

Required Skills

- Strong team handling and leadership skills.
- Positive knowledge of FMCG retail store operations.
- Knowledge of inventory management and stock reconciliation.
- Knowledge of FIFO/FEFO and expiry management.
- Good customer handling and communication skills.
- Basic knowledge of POS/ERP and MS Excel.
- Good problem-solving and decision-making ability.
- Ability to work in rotational shifts.
- Strong discipline and attention to detail.

Qualification & Experience:

- 12th / Diploma / Any Degree.
- 1–3 years of experience in FMCG / supermarket / retail store operations preferred.
- Experience in team handling and inventory management will be an advantage.
- Tamil communication is preferred; basic English knowledge is an advantage.

📌 Shift Incharge (Chennai)
🏢 Ueir Organic Foods
📍 Chennai