Job Title: ServiceNow Reporting & MIS Analyst

Location: Bangalore

Experience: 3 5 Years

CTC: Up to 13 LPA

Employment Type: Full-Time

Job Summary

We are looking for a ServiceNow Reporting & MIS Analyst with robust hands-on experience in ServiceNow Reporting, Performance Analytics, Dashboards, SQL and Data Visualization. The candidate should have a good understanding of ITSM processes and be capable of developing meaningful reports, dashboards and operational insights from ServiceNow data.

Key Responsibilities

• Design, configure and maintain ServiceNow reports, dashboards and Performance Analytics.
• Develop and maintain Performance Analytics Indicators, Indicator Sources and Breakdowns.
• Create interactive dashboards and KPI reports for ITSM operations.
• Extract, analyze and transform data using SQL and relational databases.
• Perform data analysis and identify trends, patterns and operational insights.
• Develop data visualizations using Power BI, Tableau or Advanced Excel.
• Use Excel Power Query, Pivot Tables and advanced formulas for MIS reporting.




• Work closely with ITSM teams and stakeholders to understand reporting requirements.
• Build reports for Incident, Problem and Change Management processes.
• Monitor and report on SLA performance, ticket aging, backlog, productivity and operational KPIs.
• Ensure accuracy, consistency and timely delivery of management reports.
• Troubleshoot reporting/data issues and optimize existing dashboards and reports.
• Maintain reporting documentation and support continuous improvement of MIS processes.

Mandatory Skills

• 3 5 years of experience in MIS / Data Analyst / Reporting roles.
• Minimum 2 years of hands-on experience with ServiceNow Reporting.
• Strong experience in ServiceNow Performance Analytics.
• Hands-on experience with:
• Performance Analytics
• Indicators & Indicator Sources
• Breakdowns
• Interactive Dashboards
• Custom Reports
• KPIs / Metrics

• Strong SQL querying and data analysis skills.
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📌 ServiceNow Reporting (India)
🏢 SWITS DIGITAL Private
📍 India