TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a robust global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news.

Operation Analyst

Position Overview

TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment.



Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery.

What You’ll Do

• Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs.
• Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices.
• Support collaboration platforms, workstreams, and AI tools.
• Monitor critical systems and applications proactively to prevent service disruptions.
• Perform routine health checks, respond to alerts, and provide operational support.
• Troubleshoot incidents and perform root cause analysis for recurring issues.
• Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow.
• Maintain operational documentation and improve knowledge management processes.
• Adapt to changing priorities and contri

📌 Operations Analyst (Bengaluru)
🏢 Tegna
📍 Bengaluru