BAND P4 Tower Lead Specialist Lead L2 L3 interface 812 years
The Application Packaging role at Band P4 Tower Lead Specialist leads the application packaging and release management skill for Knaufs Digital Workplace Services owning BAU delivery SLAs CSAT and continuous improvement acting as the primary interface to Knauf Level 3 and stakeholders and designing the SOPs and tooling that underpin the service
Tools Technology Exposure
Expert designandgovern level command of the landscape including configuration standards automation and reporting tooling
Handson Experience Required
Deep expertise and deliveryleadership experience typically 812 years in
Win32 Intune packaging detection rules and supersedence
PatchMyPC catalog evaluation onboarding and publishing to Intune
Security assessment malware hash verification VirusTotal and App Control AppLocker WDAC
QA UAT gating and controlled release to production with rollback readiness
PowerShell PSADT scripting and ServiceNowintegrated lifecycle tracking
Typical experience 812 years
Key Activities Responsibilities
Owns delivery of the full operational scope across this skill see Band P2 As lead the P4
Owns endtoend BAU delivery SLAs CSAT and quality for the skill
Drives problem management trend analysis and continuous service improvement CSI
Is the primary interface with Knauf L3 service owners and stakeholders manages escalations
Provides governance and reporting inputs monthly operational reviews an