Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide appropriate basic assistance.
• Explain relevant features and benefits of TallyPrime, cloud solutions, and other Cyborg Net Solutions services.
• Coordinate with the internal Support and Sales teams for customer follow-ups and issue resolution.
• Maintain accurate call records, customer information, and interaction history.
• Update customer details and follow-up status in CRM/telecalling software.
• Follow up with customers regarding pending queries, requirements, renewals, or service-related matters.
• Support customer retention and relationship management activities.
• Meet assigned calling, follow-up, and performance targets.

Qualifications & Skills

• Candidates based in Faridabad preferred, as the role is full-time and on-site.




• B.Com or BBA qualification preferred.
• Strong communication and interpersonal skills.
• Transparent and professional telephone etiquette.
• Good listening and customer-handling skills.
• Basic understanding of TallyPrime and cloud solutions.
• Ability to understand and explain basic product/service information.
• Comfortable handling customer objections and routine queries.
• Basic proficiency in CRM, telecalling software, and maintaining call records.
• Good time-management and follow-up skills.
• Comfortable communicating in English and local languages.
• Prior experience in telecalling, customer support, BPO, or sales support is preferred but not mandatory.

📌 Telecalling Tallyprime Support executive (Faridabad)
🏢 Cyborg Net Solutions
📍 Faridabad