Customer Service Executive (Chennai)

Customer Service Executive (Chennai)

02 Oct
|
Tata Communications
|
Chennai

02 Oct

Tata Communications

Chennai

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Porting Function

Employment Type Engineer

Reporting Manager Fulfilment Manager

Location Chennai

Role Purpose Provide Voice Network Activation

Key Responsibilities / Accountabilities The applicant is responsible to ensure the provisioning are as per the design and that the requirement detailed in the internal system are met.

• Ability to understand diagram and documentation for network communication system.
• Ability to co-ordinate with various stakeholders during entire lifecycle of the order.
• In-depth understanding of telecom standards and protocols.
• Exposure of working in multi-vendor, multi-platform eco-system.
• Good understanding on voice network.
• Understanding of Number Portability.
• Login to Voice network elements like Oracle SBC, Ribbon SBC,



DMS and C20 Switches and Trunk group and routing configurations verifications.
• Experience in configuration and provisioning of enterprise voice services like ISDN PRI, SIP PRI.
• Must have experience in Routing and Switching with firm hold on protocols. SIP protocol for Voice.
• Must have good communication skill.
• Proficient with Microsoft Office Suite and good knowledge in documentations.

Qualifications And Experience

• 4+ Years of experience in telecom service delivery across the Voice Networks

Our Values Tata has always been values-driven. The five core values that underpin the way we conduct our business activities are:

• Unity - We must work cohesively with our colleagues across the group, and with our customers and partners around the world, building solid relationships based on tolerance, understanding and mutual cooperation.
• Responsibility – We must continue to be responsible and

📌 Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai

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