Meet Our Team

We are the face of Pega’s Global Client Support organization, delivering world-class technical expertise while building trusted partnerships with our clients. Within the Security division, we are responsible for protecting customer environments, ensuring platform resilience, and driving a strong security posture across global enterprise deployments.

Picture Yourself At Pega

As a Principal Engineer in GCS Security, you will operate as a technical leader, escalation owner, and security advisor, working at the intersection of Support, Engineering, and Product Security. You will handle critical customer incidents, influence product improvements, and drive proactive risk reduction strategies. Your success will be defined by your ability to resolve and prevent issues while strengthening client trust.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency,



and support better decision‑making across the cloud platform.

We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

What You'll Do At Pega

• Lead resolution of high-severity (Sev1/Sev2) and security-critical incidents
• Drive Root Cause Analysis (RCA) with transparent remediation and prevention plans
• Improve incident response, escalation handling, and SLA adherence
• Identify systemic risks through trend analysis and implement preventive measures
• Analyze vulnerabilities, threats, and incidents; provide mitigation aligned with OWASP and industry standards
• Advise customers on secure architecture and best practices
• Serve a

📌 Principal Engineer, Technical Support, Security (Hyderabad)
🏢 Pegasystems
📍 Hyderabad