We are seeking to hire Storage L2 Engineer with 3 years of relevant experience

in SAN, NAS, MSA, FC and Multipathing
1.

Work Mode: Hybrid (3 days - WFO and 2 days remote)
Work location: - Bangalore (Electronic City)
Time zone/hours: Standard Time IST – 24 / 7 Rotational shift. Shift change once in a quarter
2. Role Overview
The L2 Storage Support Engineer will be part of the

HPE Global Technical Support (GTS)

organization, providing Level 2 technical support for enterprise storage environments. The role involves troubleshooting storage and SAN issues, resolving customer incidents, managing escalations, meeting SLAs, and collaborating with global customers and internal technical teams.
The engineer will receive structured training on multiple HPE storage technologies, including

HPE 3PAR, Primera, Alletra , and related enterprise storage platforms.
3. Key Responsibilities
Provide

L2 technical support

for enterprise storage environments.
Troubleshoot and resolve complex storage-related incidents.
Diagnose issues across

SAN and enterprise storage environments .




Manage customer incidents, escalations, and service requests.
Perform root-cause analysis and provide appropriate issue resolution.
Monitor and maintain adherence to defined

SLAs and support processes .
Interact directly with

global customers

and provide transparent technical updates.
Collaborate with L1 support, product teams, engineering teams, and other technical groups.
Document troubleshooting steps, resolutions, and knowledge articles.
Take ownership of assigned incidents through resolution or appropriate escalation.
Continuously learn and support new HPE storage technologies.
4. Mandatory Technical Skills
Primary Skills
Enterprise Storage Troubleshooting
SAN / Storage Area Network
HPE Storage technologies
L2 troubleshooting and incident management
Supporting Technical Knowledge
Operating Systems – Linux/Windows fundamentals
Virtualization concepts
Networking fundamentals
Storage connectivity and SAN c

📌 Storage Engineer (Vasanth Nagar)
🏢 Dexian India
📍 Vasanth Nagar