? We’re Hiring: Wintel Tower Lead | IT Infrastructure
? Location: Bangalore
? Work Mode: 3 Days WFO
? Experience: 10+ Years
? Relevant Experience: 8+ Years Mandatory
? Shift: 24/7 Shift Availability
? Shift Timings:
- 4:30 PM – 1:00 AM
- 9:30 PM – 6:30 AM
? Role Overview
We are looking for an experienced Wintel Tower Lead to lead day-to-day operations of the technology tower, provide technical guidance to L1–L3 engineers, manage escalations, and ensure high-quality service delivery.
? Key Responsibilities
- Lead infrastructure projects, operational initiatives, and technical engagements
- Manage and troubleshoot Windows Server, VMware, Active Directory, Storage and Virtualization environments
- Provide technical leadership and handle complex escalations
- Review HLDs, LLDs, implementation plans, test plans and change documentation
- Lead major incident resolution and drive RCA and service restoration
- Monitor SLAs, operational performance and service quality
- Drive automation, process improvement and operational excellence
- Manage customer interactions,
governance meetings and technical discussions
- Build strong relationships with customers and internal stakeholders
? Must-Have Skills
✅ Strong experience in Windows Administration & Cloud Infrastructure
✅ Experience in leading technical teams and handling customer escalations
✅ Experience with onsite-offshore delivery models
✅ Direct experience working with US/European customers and colleagues
✅ Strong project management and customer-facing skills
✅ Good knowledge of ITIL processes
? Positive to Have
- Azure / AWS / VMware / Hyper-V / AD / Exchange
- Blade systems – IBM, HP, Dell, UCS, Nutanix, VxRail
- Linux
- Patch management tools – WSUS, SCCM, LANDesk, Shavlik, Automox, ManageEngine
- Certifications such as ITIL, MCSE, Azure/AWS, VCP
? Interested candidates can share their updated resume:
[email protected]
? WhatsApp: (phone hidden)
? References would be highly appreciated.
📌 Wintel Tower Lead (Bangalore Urban)
🏢 ProSapiens HR
📍 Bangalore Urban