1. Before making any ATM cash live, we verify the feasibility of cash loading and FLM activities and update the status in the Element Tool portal. This helps the Project and Cluster teams to plan the ATM deployment.
2. We request the CRA to provide the Board of resolution (BR) documents of their regional staff who will perform cash withdrawal, cash loading, and FLM activities.
3. Once the BR documents are received from the CRA Head Office at the TSI Pune office, we verify and authorize the documents, prepare an authorization letter, and send it to the respective bank branch confirming the authorized CRA.
4. In case any custodian resigns or there is a change in personnel, we collect the revised BR documents from CRA and authorize them and resend the updated copies to the bank.
5. We scan and maintain all hard copies of the BR documents and complete the necessary documentation by email, informing the concerned Banks/Branches about fresh and revised authorizations.
6. If any issues arise during the ATM cash-live process, we coordinate with the Bank, CRA, and TSI regional teams to resolve them and ensure the ATM is made operational.
7. We dispatch Admin Cards before making the ATMs cash live or if existing admin cards are lost by CRA/damaged, wherever RP Rolls are required we send through courier to CRA/Branch

Follow Up Team:

1. Cash indents generated during night shift are shared with respective CRAs before 9:30 AM to plan for cash replenishment activities.
2. Along with indent schedule, Cash Team informs CRA about Cash Low and Cash Out ATMs and requests them to prioritize loading these ATMs on the same day.
3. All Cash Out and Cash Out-Critical cases are updated in 360 Portal with the reason for cash out.
4. Team continuously coordinates with respective CRA teams to plan and execute cash loading for critical ATMs.
5.



If the CRA is unable to load ATMs due to CRA internal issues, matter is escalated to concerned CRA central team for resolution.
6. In cases Bank denies providing cash, issue is escalated to Bank RCC/ZCC and TSI Regional Team for local intervention and support in arranging required cash.
7. If CRA team encounters reference number or technical issues while carrying out cash loading, Cash Team provides necessary support to resolve issues and complete the cash loading or informs respective team to log the call.
8. Throughout the day, team tracks cash loading and follows up on all scheduled indents and monitors progress and maintain records.
9. Any delays due to Bank-related dependencies, team documents the cases and sends formal communications to Bank to avoid any penalties on us.
10. Delays due to CRA, team maintains proper documentation and sends formal communications to respective CRA to facilitate recovery of applicable penalties as per SLA.
11. Team continuous coordination with Bank, CRA, and TSI Regional Teams to ensure timely cash loading, reduce cash downtime and improve cash availability.

Forecasting:

1. Forecasting vaulting cash indents for branches that have Bank approval for overnight cash vaulting.
2. Shares the vaulting indent details with the Bank and CRA before 9:00 AM, informing bank about the cash requirement.
3. Coordinate with CRA to deposit any unused vaulted cash back to the respective branch.
4. Follow up with the CRA to confirm amount of cash withdrawn from the Bank, along with denomination-wise details.
5. Record the denomination-wise cash withdrawal data for operational tracking and to plan the indents in midnight for cash loading activities for T+1 day.
6. Respond to inbound calls related to cash indenting and provide the required support.
7. Coordinates with Bank and CRA to ensure smooth execution of vaulting and cash loading operations.

📌 Walk-in || Executive (Pune)
🏢 Findi India
📍 Pune