Be the primary point of contact for our Business-to-Business customers through Voice.

- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications • Excellent communication skills in English • Robust customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- High school diploma or equivalent and above.
- 6 months 2 years of experience in the domestic or international voice process.

Additional

Information • Job Location: Work from Office |

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Sutherland
📍 Chennai