Role & responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain a positive and customer-friendly communication style.
- Follow company processes, call scripts, and quality standards.
- Record customer interactions and update information accurately in the system.
- Escalate complex issues to the appropriate team when required.
- Achieve assigned targets related to call quality, productivity, and customer satisfaction.
Preferred candidate profile
- Excellent verbal communication skills in English/Hindi.
- Valuable listening and interpersonal skills.
- Comfortable handling customers over the phone.
- Basic computer knowledge and familiarity with MS Office/CRM tools.
- Ability to work under pressure and meet targets.
- Freshers and candidates with relevant voice process/customer support experience can apply.
- Positive attitude, patience, and a customer-focused approach.
📌 Walk-in || Customer Service Executive (Noida)
🏢 Writer
📍 Noida