Tetrahed is looking for enthusiastic and customer-focused Customer Care Executives to join our team. This is an excellent opportunity for freshers who have good communication skills, a customer-service mindset, and an interest in sales.

The role involves handling customer queries related to flight bookings, reservations, cancellations, rescheduling, baggage and other travel-related concerns, while also identifying sales and upselling opportunities.

Key Responsibilities

- Handle inbound customer calls, chats and emails related to flight bookings and travel services.
- Assist customers with reservations, cancellations, rescheduling, baggage and other travel-related queries.
- Explain airline fare rules, seat selection, travel guidelines and policies.
- Convert customer inquiries into confirmed domestic and international flight bookings.
- Identify opportunities for upselling additional travel services.
- Maintain accurate customer and transaction details in the CRM.
- Coordinate with internal teams and airline partners to resolve customer concerns.
- Ensure adherence to company processes, quality standards and airline policies.
- Achieve assigned customer service and sales-related KPIs.

Requirements




- Freshers are welcome to apply.
- Candidates with excellent verbal and written communication skills.
- Good customer-handling and interpersonal skills.
- Willingness to work in night and rotational shifts.
- Willingness to work on weekends and public holidays as per business requirements.
- Candidates should be comfortable working in a target-oriented environment.
- Basic computer knowledge and internet proficiency.

Shift & Work Setting
- Shift Timing: 9:00 PM 6:00 AM
- Week Offs: 2 Rotational Week Offs
- 24x7 operations with rotational shifts.
- Candidates must be flexible to work nights, weekends and public holidays.
- Remote/Hybrid work is not available for this role due to business and security requirements.

Salary & Benefits
- Fixed Salary + Quarterly Performance Incentives
- Performance Bonuses
- Health Insurance
- On-the-Job GDS Training
- Travel-related Training & Learning Opportunities
- One-Way Transport Facility

Gender: Male & Female Experience: Freshers / 0–1 Year

Industry: Travel / Airline / Customer Service

Functional Area: Customer Support / Customer Service / Sales

📌 Walk-in || Customer Care Executive (Hyderabad)
🏢 Tetrahed
📍 Hyderabad