- Handle incoming customer calls professionally and courteously.
- Understand customer requirements through active listening and effective questioning.
- Provide accurate information regarding products, services, pricing, and promotions.
- Identify opportunities for sales and upselling during customer interactions.
- Handle customer objections and concerns professionally.
- Maintain accurate customer interaction records in the CRM.
- Achieve individual and team sales/upselling targets.
- Maintain strong knowledge of products, services, and relevant processes.
- Deliver a high-quality customer experience on every call.
Preferred candidate profile
- Excellent verbal and written English communication.
- Solid customer-handling and interpersonal skills.
- Sales and upselling ability.
- Good problem-solving and decision-making skills.
- Ability to multitask and manage time effectively.
- Basic computer knowledge and familiarity with CRM systems.
- Comfortable working in rotational/night shifts, including weekends and holidays.
Education: Graduate / Master's
- Age: 21 years or above
- Communication: Excellent English communication skills
- Shift: Night Shift
- Experience: Customer service / sales experience preferred
- Availability: All semester marksheets are mandatory