Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform.

With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Title Head - Change Management

Job Code 22004134

Designation VP - Head - Change Management

Band M4

Function SNOC

Sub-Function Change Management

Reports To Head - SNOC Technology

No. of Direct Reports 21

Location Type: COR

No.



of Direct + Indirect Reports Job Purpose Lead the Nation-wide Network Change Management function responsible for safe, controlled, and timely implementation of all planned network changes across Vodafone Idea’s national telecom infrastructure.

The role ensures service continuity while enabling rapid network modernization, technology rollouts, cloud transformation, and operational automation across multiple technology domains. The incumbent owns governance, change risk, execution quality, operational readiness, and continuous process improvement to protect customer experience and business revenue.

Business Impact Ontime network readiness/rollout and modernization ensuring quality output for on ground revenue realization

- National network stability
- Customer experience
- Service availability
- Revenue protection
- Time-to-market for new technologies
- Operational efficiency
- Regulatory compliance
- Digital transformation

The position governs execution of thousands of network changes annually impacting millions of subscribers. Scope Of Responsibilities Responsible for end-to-end change governance across

- Radio Access Network (RAN)
- Core Network
- VoLTE
- Transport/IP Network
- Packet Core
- Cloud Infrastructure
- IN/VAS
- HSS
- OSS Platforms

Supports
- 4G
- 5G
- Network Modernization
- Cloud Migration
- Current Product Launches
- Enterprise Services
- Core Services

Strategy
- Define PAN-INDIA Change Management strategy.
- Drive automation-led transformation.
- Improve operational maturity through digitalization.

Operational Leadership

- Own national change governance.
- Ensure successful execution of planned network activities.
- Minimize customer impact and service outages.
- Govern transport readiness and rollout dependencies .

Technology Delivery Lead change implementation for

- Network rollout
- Software upgrades




- Cloud migration
- Capacity expansion
- Vendor integration
- Technology onboarding

Risk Management

- Change risk assessment
- Major change approvals
- Change compliance
- Operational readiness
- Post Implementation Reviews
- Service restoration governance

Financial Accountability Influence operational expenditure through

- Automation
- PO avoidance
- Process standardization
- Reduced outage time
- Productivity improvement

Technical/ Functional Competencies

- Telecom Network Change Management (MACD, upgrades, rollouts)
- ITIL Service Management (Change, Incident, Problem)
- Multi-domain NOC Operations (RAN, Core, IP, TX, Cloud)
- Network Automation and Digitalisation (USO, Auto-MOP)
- Vendor and MS Partner Governance
- ISO 20K / ISO 27K Compliance Management

Behavioural & Leadership Competencies

- Stakeholder Management
- Strategic Thinking
- Accountability and Ownership
- Managing Under Pressure
- Data-Driven Decision Making

Leadership Competencies

- Cross-functional Leadership
- People Development
- Change Leadership
- Strategic Direction Setting

Qualifications & Experience Minimum Education Qualification B.E./B.Tech — Electronics / Telecommunications. ITIL v3 or v4 Foundation certification preferred. Certification in ISO 20K or ISO 27K is an added advantage. Years Of Working Experience Minimum 15 years total with at least 5 years managing centralised NOC Change Management at a national scale, covering multiple technology domains.

Working Relationship Internal Stakeholders

- Head - SNOC Technology (M5) — reporting line
- SNOC NOC / INM / FM teams — operational coordination
- Circle Core, RAN, and Transport Heads — domain delivery alignment
- SNOC Process and Compliance team — ISO / audit governance
- HR HRBP — people management and workforce planning
- Finance — OPEX and PO-avoidance governance

External Stakeholders

- OEM vendors — Ericsson, Nokia, Huawei, Cisco (change governance)
- MS Partners — Change execution oversight
- TRAI / DOT — regulatory compliance
- Certification bodies — ISO 20K, ISO 27K, TL 9000 audits

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

📌 VP-Head - Change Management (Andhra Pradesh)
🏢 Vodafone Idea
📍 Andhra Pradesh