Role Summary:

We need a Team Leader to handle a small team of 5 executives who attend local customer calls regarding network problems (call drop, no signal, internet slow, broadband down).

Your Work:

1. Team Handling (5 People):

- Manage daily attendance of 5 members
- Assign shifts / login timings
- Check if all 5 are taking calls properly
- Solve their doubts when they get stuck

2. Call Handling - Network Issues Only:

- Calls about: No network / Call drop / Internet not working / SIM not working / Tower issue
- Guide customer: Restart phone, SIM re-insert, manual network search, APN settings
- If tower problem, note area name and escalate to technical team
- Local language - Tamil / English (Pondicherry customers)

3. Escalation:

- If network down in full area (ex: Villianur, Ariyankuppam) - inform backend network team quickly
- Keep list of open complaints and close after resolved




- Call back customer after network fixed

4. Reporting:

- Daily report: How many calls, how many network complaints, how many solved
- Straightforward Excel - Date / Customer No / Area / Problem / Status
- Share to manager on WhatsApp / Email end of day

5. Quality:

- Listen to 2-3 calls per member daily - tell them where to improve
- Teach polite talking: "Sir, we understand, we will check and update you in 2 hours"

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- WILLING TO JOIN IMMEDIATELY?

Location:
- Puducherry, Puducherry (Preferred)

Shift availability:
- Day Shift (Required)

Work Location: In person

📌 VOICE PROCESS TL (Puducherry)
🏢 cfibernet
📍 Puducherry