Company Description Globiva is a rapidly growing Business Process Management (BPM) company in India, focused on delivering strong customer experiences for clients across industries. Since beginning operations in 2018, Globiva has expanded to 5000 employees, serving over 40 customers from delivery centers in Gurgaon, Bangalore, and Kolkata. The organization is built on the principles of Employee First, Value Delivery, and Customer Focus, which support an agile and flexible approach to client needs.

Globiva provides solutions in customer interaction, content curation, and finance and accounting, including specialized services for ecommerce, online tech, and F&A; automation. To learn more, visit www.globiva.com.

Role Description The Voice Process Customer Interaction Executive is a full-time, on-site role based in Bengaluru East. In this position, the executive will handle inbound and outbound customer calls, respond to queries, provide information, and resolve issues in line with client processes and service standards.

Responsibilities include maintaining high levels of customer satisfaction, documenting interactions accurately, and following escalation procedures when needed.



The executive will work closely with team leaders and quality analysts to meet performance targets such as CSAT and NPS, while adhering to compliance, scripts, and communication guidelines. The role also involves continuous learning of products, services, and processes to improve customer service outcomes and support client business goals.

Qualifications

- Strong customer-facing capabilities, including Customer Service, Customer Support, and focus on Customer Satisfaction.

- Effective Communication skills, both verbal and written, with clear articulation and active listening.

- Analytical Skills to understand customer needs, interpret issues, and provide logical resolutions.

- Ability to work in a agile contact center environment, meet performance targets, and follow process guidelines.

- Prior experience in voice-based customer interaction or BPO/KPO environments is preferred.

- Basic computer proficiency and ability to work with CRM or contact center tools.

- Minimum educational qualification: Higher Secondary (12th) or Bachelor’s degree in any discipline.

- Willingness to work in rotational shifts and demonstrate a customer-focused, professional attitude.

📌 Voice Process Customer Interaction Executive (Bangalore East)
🏢 globiva
📍 Bangalore East