HCLTech is Hiring for OTC Collection , Dispute, Cash app Process with SAP Tool Experience Chennai

Interview Location: HCL Tech Tower 4 Elcot Sez Chennai
Interview Date:

12 Sept 2026

Interview Time:

9:30 AM 1:30 PM

Work Location:

Chennai (Sholinganallur)

HR SPOC:

Harish. K
Experience Required: 2-8 Years

(only eligible)

Note :

Irrelevant exp cannot be hired

Job Description:

OTC Collections Analyst /Senior Analyst
Process:

Order-to-Cash (OTC) Collections
Shift:

Night Shift
Work Mode:

100% Work from Office
Job Summary
We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
Key Responsibilities
Make outbound collection , Dispute calls to customers regarding overdue invoices and outstanding balances.




Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
Investigate and resolve payment delays, disputes, and deduction issues.
Maintain accurate documentation of all customer interactions in ERP/collection tools.
Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
Meet collection targets, DSO goals, and productivity metrics.
Escalate high-risk delinquent accounts as per defined procedures.
Provide excellent customer service while maintaining a professional collection approach.
Ensure compliance with company policies and client-specific requirements.

Required Skills
2-8 years of experience in OTC Collections / Accounts Receivable.
Robust experience in international voice process (inbound and outbound calling).
Excellent verbal and w

📌 HCLTech is Hiring for OTC Collection, Dispute, Cash AppsProcess with SAP Tool Experience Chennai (Mumbai)
🏢 HCLTech
📍 Mumbai