ABOUT MILAAN HOLIDAYS

Milaan Holidays is a Kerala-based tour operator specialising in outbound travel, taking guests to destinations across the world. We combine thoughtful trip design with end-to-end support, from visas and bookings to on-ground coordination. We're growing our team at our Valanchery office and looking for people who take pride in getting the details right.

LOCATION & WORK MODE

Valanchery, Malappuram, Kerala | Full-time | Office-based

- This role is in-office. We're looking for candidates based near Valanchery or willing to relocate.

ROLE SUMMARY

As our Visa Consultant, you will manage end-to-end visa processing for multiple countries. You'll make sure documentation is accurate, applications are submitted on time, and every client gets clear, professional guidance. You'll work closely with clients, embassies and our internal teams to keep each case moving smoothly.

WHAT YOU'LL DO

Client Handling

- Respond promptly and professionally to enquiries by email, phone and walk-in on visa requirements, documents and procedures for various countries
- Collect required documents from clients and guide them on anything missing or incorrect
- Keep clients updated on visa progress and follow up on pending documents and payments
- Maintain high standards of service, professionalism and confidentiality

Application Processing

- Verify and process visa applications accurately and in line with requirements
- Schedule biometrics, medicals and embassy appointments
- Handle related services such as attestation, passport processing and other online service requests
- Review pending applications weekly, track progress,



and flag delays or issues early

Coordination

- Liaise with embassies, consulates and visa processing centres
- Work with ticketing and operations teams to align travel plans with visa timelines
- Work with the marketing team on lead management and conversions
- Build relationships with embassies, agents and international partners

Records & Reporting

- Update application status, daily reports, CRM and Excel sheets (including invoices) accurately and on time
- Prepare monthly performance and visa processing reports
- Analyse trends in approvals and rejections to improve success rates

Growth & Improvement

- Stay current on changes in visa rules, embassy requirements, immigration policy and travel regulations
- Attend staff, digital marketing and other team meetings, and training sessions
- Collect client feedback, testimonials and online reviews
- Support expansion into recent visa destinations or services
- Contribute to process improvements and automation
- Represent the company at expos, travel fairs and industry events when required

WHAT WE'RE LOOKING FOR

- Qualification: Graduate in any discipline / Travel & Tourism preferred
- Experience: 2–4 years in visa processing / travel industry
- Working knowledge of visa procedures for key global destinations
- Excellent attention to detail and documentation accuracy
- Strong communication skills in English and Malayalam
- Comfortable with CRM tools and Excel
- Organised, able to manage multiple cases and deadlines

HOW TO APPLY

Apply via LinkedIn / send CV to email [email protected]

📌 Visa Consultant (Valanchery)
🏢 Milaan Holidays
📍 Valanchery