We are hiring a Virtual Relationship Manager (VRM) to manage customer relationships through phone, digital channels, and virtual interactions. The role involves customer engagement, lead conversion, cross-selling, and achieving business targets.
Key Responsibilities
- Manage and develop relationships with existing and prospective customers.
- Handle customer queries and provide suitable product solutions.
- Generate leads through calls and digital channels.
- Convert leads into business opportunities.
- Cross-sell and upsell relevant financial products.
- Maintain regular follow-ups with customers.
- Achieve assigned sales and revenue targets.
- Maintain accurate customer and sales records.
Requirements
- Experience: 1+ year in Sales / BFSI / Banking / Insurance / Telesales.
- Qualification: Graduation Mandatory.
- Good English communication and customer-handling skills.
- Solid convincing and relationship-management abilities.
- Target-oriented approach.