Greetings from Kindle HR!

The Virtual Relationship Manager (VRM) will engage with prospects who have shown interest in health insurance products, understand their coverage needs, and provide unbiased, advisory-led guidance to help them choose the right plan. This is a consultative sales role — the focus is on building trust and clarity for the customer

Responsibilities

● Connect with the Users who have shown interest in Insurance to understand their health insurance needs, existing coverage, and family composition.

● Conduct a needs-based review — flag gaps in existing cover and recommend suitable individual or family floater plans.

● Explain policy features, exclusions, waiting periods, claim process, and premium structures clearly and accurately.

● Guide prospects through the online purchase journey — quote selection, proposal form, medical disclosures, and payment.





● Ensure all advice is compliant with IRDAI guidelines on advisory conduct and disclosure norms.

● Log every interaction, recommendation, and outcome accurately in the CRM.

● Meet defined targets on conversion, average handling time, and customer satisfaction (CSAT).

● Stay updated on product changes across insurer partners

What we're looking for

● Minimum 1 year of experience in insurance advisory or telesales, preferably health insurance

● Strong communication and consultative skills

● Proficiency in an additional Regional Indian language is a plus

● Genuine customer-first orientation — ability to explain complex policy terms in straightforward language.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Virtual Relationship Manager - For Health Insurance (Wagle Estate)
🏢 Kindle Hr
📍 Wagle Estate