Overview:

TekWissen Group is a workforce management provider throughout India and many other countries in the world.

Position: US Staffing- Assistant Manager

Location: Bengaluru

Job Type: Full Time

Work Mode: Work from Office

Work Timings: US Shift

Experience: 11+ years

Client Management:

- Monthly reporting metrics presentation (Client and team members performance) about each client to management team.
- Establish TekWissen among TOP 3 vendors with every client we are supporting.
- Manage all users who needs to have access to VMS tool and do audit on monthly basis.
- Complete understanding of Score card so we are meeting all the SLA s.
- Can decide on the markup and payrate of the consultant based on the situation.
- Updated client presentation upload in ATS and keep it updated from time to time.
- Ensure that it has all the required information such as Client details, types of requirements, Labor category we are supporting, Labor category we are not supporting, Locations, Markup/or Bill rate model, BGV requirements etc.
- This will be used for internal training purpose with all the new comers including Program specialist in USA
- On PO confirmation who will reach out to the consultant
- Program specialist/AM/ Lead depending who has the bonding with the consultant.
- We need to have a single point of contact instead of multiple people jumping in.

Team Management

- Responsible for engaging team members and assessing their performance and evaluation on regular basis.
- Weekly metrics using Power BI will be shared.
- Oversee day-to-day teams operation and performance.
- Listen to team members feedback and resolve any issues or conflicts.
- Team capacity planning and analysis. Know the strength and weakness of each team member and see how we can have a right team for each client. (Example:



5 requirements/ week- 1 recruiter)
- Develop and implement action items to drive production and quality from every team/client.
- In absence of leads/AM, DM has to deal with the day-to-day work of AM.
- Incase team do not have enough requirements to work, get requirements from other team so that everyone is engaged.

Other Responsibilities:

- Fulfill the responsibility when Program Specialist (USA) or AM-India is not present. (Ex: OOO, Vacation, After office hours)
- Ensure that all the teams are following governance (Internal process, internal audits, submissions)
- Any hiring needs request needs to be sent to Manager (Program Manager and AGM) and HR
- Any client audits needs to be handled by coordinating with onboarding team. Update the client and internal team once the audit is completed.
- Double confirm the rate with onboarding team, especially if it is C2C.
- Participate in hiring efforts and interviews of internal employees.
- Leave approvals will be given by AMs for all the Lead and team members.
- Ensure that only team members who are supporting should be there in Group email id.
- OOO update properly - whom to reach out with all necessary details internally and externally.
- Maximum response time from the time we have received the email should not cross 40 min.
- Provide proper communication to Program Specialist on their request on a timely manner.
- Have a weekly or biweekly meeting with Program Specialist-USA and AM/Leads to find challenges internally or externall

TekWissen Group is an equal opportunity employer supporting workforce diversity. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 US Staffing- Assistant Manager (Bengaluru)
🏢 TEKWISSEN ®
📍 Bengaluru