We are seeking a motivated and experienced US Collections Team Leader to join our agile team in Haryana. The ideal candidate will have a strong background in collections, particularly within the US market, and will be responsible for leading a team of collection agents in an international BPO setting. This role requires excellent leadership skills, a deep understanding of US collection processes, and the ability to drive performance and achieve targets.

Key Responsibilities

- Lead and manage a team of collection agents, providing guidance, support, and training to ensure high performance and compliance with company policies.
- Oversee the US collections process, ensuring that all accounts are managed effectively and that targets are met.
- Develop and implement strategies to improve collection rates and reduce outstanding debts.
- Monitor team performance metrics and provide regular feedback to team members.




- Collaborate with other departments to resolve issues and improve overall customer satisfaction.
- Stay updated on industry trends and changes in regulations related to US collections.

Required Skills

- Proven experience as a team leader in a collections environment, preferably in an international BPO.
- Strong knowledge of US collection practices and regulations.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve goals.
- Strong analytical and problem-solving skills.
- Proficient in using collection software and tools. If you are a results-driven leader with a passion for collections and team management, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.

This job is provided by Shine.com

📌 US Collections Team Leader (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram