Role Summary

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface.

Key Responsibilities

Q1 — Support / Triage / Defects

- L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues
- L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects
- Root-cause analysis: diagnose production integration incidents, including version-drift across releases

Q2 — Product Development

- PR review: review peers' code, spanning ServiceNow and general full-stack changes
- QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation
- Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics





Q3 — Customer Engineering

- Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems
- Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development

Required Qualifications

- 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting
- Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns
- Experience with AI-assisted QA tooling (Claude, Codex, or similar)
- Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL)
- General full-stack proficiency (React/TypeScript, API-driven backends) for maintenance-level work
- Comfortable with GitHub-based CI/CD and ServiceNow CI/CD tooling
- Robust debugging skills across distributed, multi-system integrations

Preferred Qualifications

- ServiceNow certifications (CSA, CIS)
- Familiarity with semantic versioning and changelog/release hygiene practices
- Prior experience in a customer-facing on-call rotation

Tools & Stack

- GitHub, JIRA, ServiceNow, Qase, Postman, Playwright, Python, React/TypeScript

📌 URGENT Opening:: Senior Service Now/ Fullstack Engineer - (Hyderabad)
🏢 221 B Baker ST
📍 Hyderabad