Position Overview :

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities :

Asset Data Governance :

- Assess client Asset Management Database (AMDB) design, structure, and data accuracy.
- Establish and maintain asset data quality standards for DSS-managed devices.
- Develop reconciliation processes to achieve and maintain a minimum asset accuracy target.
- Differentiate DSS-managed assets from non-DSS assets within client environments.
- Identify, document, and govern standard and non-standard asset data attributes.
- Perform ongoing validation of asset data integrity across all platforms.

Integration &

- Data Management :
- Design and document asset data mapping between client AMDB/CMDB platforms and the DSS platform.
- Oversee integration testing and validation activities between client asset repositories, DSS asset platform, and OEM/supplier asset databases.
- Support production deployment of asset integrations.
- Investigate and resolve data synchronization issues and reconciliation exceptions.
- Coordinate manual asset data loading when integration-based updates are unavailable.

Device Lifecycle &

- Refresh Management :
- Partner with clients to define device refresh strategies and lifecycle policies.
- Establish business rules for intelligent refresh planning and scheduling.
- Validate DSS-generated hardware refresh recommendations.




- Review refresh schedules and make adjustments based on business requirements.
- Coordinate inventory planning activities supporting refresh programs.
- Evaluate and support unplanned device replacement and swap requests.

Inventory Reconciliation &

- Operational Support :
- Lead inventory reconciliation and inventory shift activities.
- Investigate asset discrepancies and drive corrective actions.
- Ensure newly deployed assets are accurately represented across all systems of record.
- Collaborate with delivery teams, PC coordinators, suppliers, and clients to maintain accurate inventory visibility.
- Support bulk deployment and refresh initiatives.

Continuous Improvement &

- Automation :
- Identify opportunities to automate asset updates, reconciliation, and lifecycle management processes.
- Drive continuous improvement initiatives across asset management workflows.
- Develop recommendations to improve DSS platform efficiency and data quality.
- Support change management activities associated with approved process and technology improvements.

Requirements :

- Bachelor's degree in Information Technology, Information Systems, Business Administration, Supply Chain, or a related discipline.
- Equivalent industry experience will be considered.

About Unisys :

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.

📌 Unisys - Principal Service Management Associate - Hardware Asset Management (India)
🏢 Unisys
📍 India