Job Description
Manager - Learning & Development (Content & Digital Learning)
nLocation: India Department: Learning & Development / Talent Development
nReports To: Head - Learning & Development
nRole Overview
nWe are seeking an experienced and innovative Manager - Learning & Development to lead the design, development, and implementation of high-impact learning solutions across business operations. The ideal candidate will possess deep expertise in training content creation within the BPO industry , instructional design, digital learning technologies, and learner experience design.
nThis role requires a strategic learning professional who can manage end-to-end learning projects, lead a team of content developers and instructional designers, and deliver engaging learning experiences through e-learning modules, AI-enabled learning solutions, digital simulations, gamification, and immersive learning technologies .
nThe successful candidate will bring a robust understanding of adult learning principles, business process training, and modern learning technologies,
including Articulate 360, Adobe Captivate, AI-driven authoring tools, and simulation-based learning platforms .
nKey Responsibilities
nLearning Strategy & Content Development
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- Design and implement scalable learning solutions aligned with business objectives and operational requirements.n
- Lead the development of training curricula, facilitator guides, learner manuals, assessments, job aids, SOP-based learning content, and knowledge management resources.n
- Create engaging and performance-focused learning experiences for customer service, sales, technical support, and back-office operations within a BPO environment.n
- Apply instructional design methodologies such as ADDIE, SAM, Design Thinking, and Learning Experience Design (LxD).n
- Ensure all learning content meets quality, compliance, and organizational standards.n
nE-Learning & Digital Learning Solutions
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- Develop interacti
📌 Learning and Development Manager (Haryana)
🏢 Atain
📍 Haryana