for L2 AssociatesOverview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners-you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

- Effectively communicate in a clear and professional manner at all times.
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
- Effectively manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills.
- Maintains or exceeds targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Basic Qualifications

- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills - ability to clearly understand and state the issues customers present.




- Ability to concentrate - follow customers issues without distraction to resolution.
- Work successfully in a team workplace as well as independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.

Preferred Qualifications

- Logistics background and experience in a similar role.
- Proficient in Excel.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, KA, Virtual

📌 Transportation Representative, Transportation Representative (India)
🏢 Amazon
📍 India