JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
: MIS Executive - Mall ManagementPosition OverviewJob Title: MIS Executive
Department: Operations/Administration
Reports To: Mall Manager/Operations Manager
Location: [Mall Name/Location]
Employment Type: Full time
Position SummaryThe MIS Executive will be responsible for managing all data and information systems related to mall operations, generating comprehensive reports, maintaining databases, and providing analytical insights to support management decision-making. This role ensures accurate data flow across all departments and delivers timely management information for strategic planning.
Key ResponsibilitiesData Management & ReportingMaintain and update comprehensive databases for tenants, lease agreements, contracts, and vendor information
Generate daily, weekly, and monthly MIS reports for senior management review
Prepare footfall analysis reports, sales tracking, and occupancy status updates
Create and maintain dashboards for real-time monitoring of key performance indicators (KPIs)
Ensure data accuracy, integrity, and confidentiality across all systems
Performance AnalyticsAnalyze tenant sales performance, revenue trends, and collection efficiency
Monitor and report on common area maintenance (CAM) charges, utility consumption, and operational expenses
Track footfall patterns, peak hours, demographic trends, and visitor analytics
Prepare comparative analysis reports (month-on-month, year-on-year)
Identify trends, anomalies, and opportunities for operational improvement
Financial Reporting SupportCoordinate with finance team for rent collection reports and payment tracking
Maintain records of invoices, billing schedules, and outstanding payments
Generate revenue reports by category (rent, CAM, promotional charges, parking)
Support budgeting and forecasting activities with historical data analysis
Track capital expenditure and operational expense trends
System AdministrationMaintain and update mall management software/ERP systems
Troubleshoot technical issues related to data systems and reporting tools
Implement data entry protocols and quality control measures
Create automated reports and templates to improve efficiency
Coordinate system upgrades and user training as needed
Stakeholder CoordinationPrepare presentations and management reports for senior leadership meetings
Support various departments with data requirements and ad-hoc analysis
Coordinate with marketing team on promotional campaign performance tracking
Liaise with security team for incident reporting and visitor management data
Assist HR with attendance, scheduling, and workforce analytics
Compliance & DocumentationMaintain proper documentation and archiving of all reports and data files
Ensure compliance with data protection and privacy regulations
Prepare audit-ready reports and documentation as required
Maintain standard operating procedures (SOPs) for MIS processes
Required QualificationsEducationBachelor's degree in Computer Science, Information Technology, Business Administration, Commerce, or related field
Additional certification in Data Analytics, MIS, or ERP systems is a plus
Experience2-4 years of experience in MIS roles, preferably in retail, real estate, hospitality, or mall management
Proven track record of managing complex databases and generating management reports
Experience with mall management software or property management systems preferred
Technical SkillsAdvanced MS Excel: Pivot tables, VLOOKUP, HLOOKUP, macros, advanced formulas, data validation
Database Management: SQL, Access, or similar database tools
Reporting Tools: Power BI, Tableau, or similar data visualization platforms (preferred)
Software Proficiency: MS Office Suite (Word, PowerPoint), ERP systems
Mall Management Systems: Experience with platforms like Yardi, MRI, or similar preferred
Basic understanding of footfall analytics systems and POS integration
Core CompetenciesStrong analytical and problem-solving abilities
Exceptional attention to detail and accuracy
Excellent numerical and statistical aptitude
Ability to work with large datasets and identify meaningful insights
Strong organizational and time management skills
Ability to meet tight deadlines and handle multiple priorities
Soft SkillsExcellent written and verbal communication skills
Ability to present complex data in easy, understandable formats
Team player with strong interpersonal skills
Proactive approach to identifying and solving problems
Ability to maintain confidentiality of sensitive information
Key Performance Indicators (KPIs)Timeliness and accuracy of daily/weekly/monthly reports
Data accuracy rate (target: 99%+)
Report turnaround time
System uptime and data availability
Stakeholder satisfaction with MIS support
Process improvement initiatives implemented
Working ConditionsOffice-based role within mall premises
Standard working hours with flexibility for reporting deadlines
May require occasional weekend or extended hours during audits or peak periods
Minimal travel required
What We OfferCompetitive salary package
Performance-based incentives
Health insurance and benefits
Career development opportunities
Dynamic work environment in retail real estate sector
If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is significant to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
📌 Tenant Coordinator & SOH (Hyderabad)
🏢 JLL
📍 Hyderabad