Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide appropriate basic assistance.
- Explain relevant features and benefits of TallyPrime, cloud solutions, and other Cyborg Net Solutions services.
- Coordinate with the internal Support and Sales teams for customer follow-ups and issue resolution.
- Maintain accurate call records, customer information, and interaction history.
- Update customer details and follow-up status in CRM/telecalling software.
- Follow up with customers regarding pending queries, requirements, renewals, or service-related matters.
- Support customer retention and relationship management activities.
- Meet assigned calling, follow-up, and performance targets.

Qualifications & Skills

- Candidates based in Faridabad preferred, as the role is full-time and in office.




- B.Com or BBA qualification preferred.
- Strong communication and interpersonal skills.
- Clear and professional telephone etiquette.
- Good listening and customer-handling skills.
- Basic understanding of TallyPrime and cloud solutions.
- Ability to understand and explain basic product/service information.
- Comfortable handling customer objections and routine queries.
- Basic proficiency in CRM, telecalling software, and maintaining call records.
- Good time-management and follow-up skills.
- Comfortable communicating in English and local languages.
- Prior experience in telecalling, customer support, BPO, or sales support is preferred but not mandatory.

📌 Telecalling Tallyprime Support executive (Faridabad)
🏢 Cyborg Net Solutions
📍 Faridabad