Trainee – Customer Success Provision Technologies LLP is looking for a Trainee – Customer Success to join our customer-facing team. This is an entry-level opportunity for a graduate who enjoys communicating with people, is willing to learn technology and wants to build a long-term career in Customer Success. The role will involve handling incoming business enquiries from B2B portals, website enquiries, referral leads, partner references, existing customers and other business sources.

Key responsibilities: Respond to incoming business enquiries and make timely customer contact. Understand customer requirements through effective questioning and listening. Qualify enquiries and maintain accurate information in CRM.

Follow up with prospects and ensure enquiries are not missed. Coordinate customer meetings, demonstrations and discussions. Coordinate with Sales, Pre-Sales, Technical Support and Service Delivery teams.

Follow up on quotations, proposals and customer requirements.



Support customer onboarding and ongoing customer communication. Gradually take responsibility for customer relationships, renewals, satisfaction and customer follow-up.

Training will be provided on IT Infrastructure, Cybersecurity, Managed Services and Provision Technologies' products and solutions. Previous IT experience is not required. Who we're looking for: Bachelor's degree in any discipline.

Fresh graduates are welcome. Positive spoken and written English. Comfortable communicating with customers over phone and email. Good listening and interpersonal skills. Basic computer and CRM skills. Good follow-up discipline.

Willingness to learn technology and business concepts. Positive attitude and sense of ownership.

Preferred educational backgrounds: BBA, B.Com, BCA, B.Sc., BA or equivalent.

📌 Telecaller (Kolkata)
🏢 Provision Technologies
📍 Kolkata