Telecalling Executive – Digital Lending / Payday Loans

Department: Sales / Customer Acquisition

Employment Type: Full-Time

Reporting To: Team Leader

Industry: NBFC

1. Job Overview / Summary

We are looking for energetic, customer-focused, and target-driven Telecallers to support our digital lending/payday loan business. The role involves engaging with prospective and existing customers through inbound and outbound calls, understanding their borrowing requirements, explaining loan products and applicable terms clearly, and assisting them through the application and documentation process. The ideal candidate should possess strong communication and persuasion skills while maintaining a skilled and ethical approach to customer interactions. All customer communication must be transparent, respectful, and strictly aligned with the Company's policies, approved scripts, applicable lending regulations, and data privacy requirements.

1. Key Responsibilities

- Make outbound calls to prospective and existing customers from Company-approved leads and databases for eligible loan products.
- Handle inbound customer enquiries relating to loan applications, eligibility, documentation, application status and product features.
- Understand the customer's borrowing requirements and explain suitable loan products in a clear and professional manner.
- Clearly communicate key loan terms, including loan amount, tenure, repayment schedule, interest/APR, processing fees and other applicable charges, as prescribed by the Company.
- Ensure that customers are not provided with misleading information or unrealistic commitments regarding loan approval, disbursement, pricing or eligibility.
- Assist customers in completing loan applications and guide them through the required KYC and documentation process.
- Perform preliminary validation of customer information, including employment, income, contact details and other application information, as per prescribed processes.
- Follow up with customers for pending information or documentation required to process their applications.
- Accurately update customer interactions, call outcomes, follow-up dates and application status in the CRM/loan management system.
- Coordinate with credit, operations, verification and customer support teams for timely processing of eligible applications.
- Maintain regular follow-ups with leads while respecting customer preferences, consent requirements and applicable communication restrictions.
- Achieve assigned daily, weekly and monthly targets relating to calls, qualified leads, applications, conversions and disbursements.
- Maintain high standards of call quality and customer experience while working toward business targets.
- Follow Company-approved calling scripts, sales practices,



customer communication guidelines and escalation procedures.
- Maintain complete confidentiality of customer data and use customer information only for authorized business purposes.
- Promptly escalate customer complaints, disputes, suspected fraud or unusual cases to the appropriate team.
- Participate in regular product, sales, compliance and process training.

1. Requirements & Qualifications

Education

- Graduate candidates will be preferred.

Experience

- Freshers with strong communication skills may apply.
- 6 months–2 years of experience in telecalling, telesales, customer service, fintech, NBFC, banking, insurance, credit cards or personal loan sales will be preferred.
- Previous experience in digital lending, personal loans, short-term loans or other financial products will be an advantage.

Communication & Language

- Strong verbal communication skills.
- Fluency in Hindi is required.
- Working proficiency in English is preferred.
- Ability to communicate financial information to customers in easy and understandable language.

Technical Requirements

- Basic computer proficiency, including MS Office and internet-based applications.
- Familiarity with CRM software, dialer systems, lead management platforms or loan management systems is preferred.
- Ability to accurately record and update customer information in digital systems.

1. Key Skills & Core Competencies

- Persuasion & Negotiation: Ability to communicate product benefits effectively without resorting to aggressive or misleading selling practices.
- Active Listening: Ability to understand customer requirements, concerns and objections before recommending appropriate next steps.
- Customer Orientation: Professional, courteous and respectful approach toward customers throughout the interaction.
- Target Orientation: Strong motivation to achieve assigned sales and productivity targets.
- Resilience: Ability to handle rejection, objections and high call volumes while maintaining professionalism.
- Product Understanding: Ability to learn loan products, eligibility parameters, pricing and processes quickly.
- Compliance Mindset: Robust commitment to following approved processes, scripts, regulatory requirements and ethical selling standards.
- Accuracy & Attention to Detail: Careful handling of customer information, documentation and CRM updates.
- Data Confidentiality:



Responsible handling of sensitive customer and financial information.
- Teamwork: Ability to coordinate effectively with sales, credit, operations, verification and customer support teams.

1. Compliance & Ethical Selling Expectations

As the role involves customer interaction for financial products, the employee is expected to maintain the highest standards of professional conduct.

The Telecaller must

- Provide customers with clear, accurate and transparent information regarding the loan product and applicable charges.
- Never misrepresent loan eligibility, approval probability, disbursement timelines, interest rates, fees or repayment obligations.
- Never pressure or intimidate a customer into taking a loan.
- Obtain and handle customer information only through approved channels and processes.
- Follow applicable KYC, customer consent, data privacy, fair-practice and digital-lending requirements, along with the Company's internal policies.
- Avoid making commitments outside the employee's authorized scope.
- Immediately escalate customer grievances and compliance concerns through prescribed channels.
- Maintain respectful communication irrespective of whether a customer proceeds with the loan.

Achievement of sales targets must never take precedence over regulatory compliance, ethical conduct or fair treatment of customers.

1. What We Offer / Benefits

- Competitive fixed salary based on experience and communication skills.
- Attractive performance-linked incentives and bonuses based on defined achievement criteria.
- Structured induction and training on loan products, sales processes, CRM systems and compliance requirements.
- Regular coaching and performance feedback from experienced team leaders.
- Opportunity to build a career in the rapidly growing Fintech/NBFC and digital lending industry.
- Career progression opportunities to roles such as Senior Telecaller, Team Leader, Quality Analyst, Customer Relationship Executive or Sales Manager, subject to performance and organizational requirements.
- Professional, energetic and performance-oriented working workplace.
- Recognition and rewards for consistent performance and quality customer service.

Ideal Candidate Profile We are looking for candidates who are energetic, confident, disciplined and target-oriented, but who also understand that lending is a regulated financial activity requiring responsible customer communication.

The successful candidate will combine strong sales ability with transparency, empathy, process discipline and ethical selling practices to generate business while maintaining a positive customer experience.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Sector 62)
🏢 SYBRON LEASING AND FINANCE PRIVATE
📍 Sector 62