Company Description Assisthem provides outsourced customer support services to businesses based in the United States, delivering reliable assistance across various customer-facing channels. The company emphasizes timely, thoughtful, and dependable interactions to help clients build strong relationships with their customers. Assisthem focuses on maintaining high service standards, clear communication, and consistent support coverage.

Team members contribute to a culture centered on responsiveness, professionalism, and customer satisfaction. The organization offers opportunities to work with international clients while developing strong customer service and communication skills.

Role Description This is a full time, on-site tele call role based in Delhi, India. The team member will handle inbound and outbound calls for US-based clients, respond to customer inquiries, provide information about products and services, and document call outcomes in company systems. Daily responsibilities include resolving basic issues, escalating complex cases when necessary, following call scripts and guidelines, and maintaining call quality and service-level targets.

The role also involves updating customer records, collaborating with supervisors to improve call processes,



and adhering to schedule and attendance requirements. The position requires working with sensitivity to different time zones and cultural expectations while maintaining a professional and courteous phone manner.

Qualifications

- Strong verbal communication skills in English, including clear pronunciation and active listening.
- Customer service skills, such as empathy, patience, and the ability to handle difficult interactions professionally.
- Basic computer literacy, including navigating CRM or call center software and updating customer records accurately.
- Ability to follow structured scripts and procedures while adapting to different customer situations.
- Time management and organizational skills to manage call volumes and meet performance targets.
- Prior experience in a call center or tele calling role is preferred but not mandatory.
- Willingness to work in shifts aligned with US business hours, including potential evening or night shifts.
- Minimum high school diploma or equivalent; further education in communications, business, or related fields is an advantage.
- Professional attitude, reliability, and commitment to maintaining confidentiality and data security.

📌 tele call (Delhi)
🏢 Assisthem
📍 Delhi