Technical Voice Process - !!Night Shift!!

YOE: 0-1 yr {Freshers are Welcome}

Location: Bangalore - Bommanahalli

Shift - Rotational Night Shifts only

2 ways transport facility will be provided

Inbound International Voice Process

- Handle inbound customer calls from international/US customers in a qualified manner.
- Understand customer queries, concerns, and requirements and provide accurate resolutions.
- Communicate clearly and confidently with US customers through voice interactions.
- Provide information regarding products, services, orders, accounts, or processes as applicable.
- Troubleshoot customer issues by following defined SOPs, process guidelines, and escalation procedures.
- Maintain a polite, patient, and customer-focused approach throughout every interaction.
- Verify customer details and update relevant information accurately in the CRM/system.
- Resolve customer complaints effectively while maintaining quality and customer satisfaction standards.




- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain proper documentation of customer interactions, resolutions, and follow-ups.
- Achieve assigned KPIs, including call quality, Average Handling Time (AHT), productivity, and customer satisfaction.
- Follow company policies, data-security guidelines, and compliance requirements.
- Handle multiple customer interactions efficiently while maintaining accuracy.
- Demonstrate strong English communication, active listening, problem-solving, and interpersonal skills.
- Be comfortable working in US shifts/night shifts, including rotational schedules when required.
- Prior experience in an international voice process/customer support role will be an added advantage.

Thanks & Regards

Aishwarya J

(phone hidden) [What's App msg only]

[email protected]

📌 Technical Voice Process (Bengaluru)
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru