Job Summary:

- Position: Field Technical Trainer
- Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
- Education: B.Tech in Electrical or Electronics – Mandatory
- Language: Native language proficiency of the respective location – Mandatory

Purpose of the Position:

The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities:

1. Technical Training & Development:

Conduct induction training for recent technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards.

2. On-the-Job Coaching:

Provide hands-on field coaching to technicians, identify technical skill gaps, and offer real-time guidance during service calls.

3. Service Performance Enhancement:

Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions.

4. Training Calendar & Execution:

Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development.

5. Product & Process Updates:

Train teams on new product launches, technical updates, SOP changes, and service process improvements.

6.



Performance Monitoring:

Evaluate training effectiveness through assessments, field observations, audits, and service performance data.

7. Interdepartmental Coordination:

Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs.

8. Use of Digital Platforms:

Utilize digital tools such as One IFB and Collabor8 for technical content delivery, knowledge sharing, and continuous learning.

9. Quality & Safety Compliance:

Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities.

10. Reporting & Documentation:

Maintain training records, attendance, assessment results, and submit regular reports on training coverage and impact on service performance.

Key Skills & Competencies:

- Robust technical knowledge of home appliances / consumer durables
- Excellent training, communication, and demonstration skills
- Ability to coach and mentor field technicians
- Analytical skills to identify training needs and measure effectiveness
- Adaptability to new technologies and product innovations
- Proficiency in MS Office and digital learning platforms

Experience:

- Minimum 2–5 years of experience in technical training, preferably in the home appliances or consumer durables industry
- Strong hands-on service experience with a proven track record of improving service quality and technician performance

Interested candidates, please share your resume at: [email protected]

📌 Technical Trainer (Mumbai)
🏢 IFB Industries
📍 Mumbai