We are seeking a dedicated Technical Support Specialist to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring that their issues are resolved efficiently and effectively. This role is crucial in maintaining high levels of customer satisfaction and operational efficiency.

Key Responsibilities

- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software and hardware.
- Document and track customer interactions and technical issues in the service desk system.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Assist in the development of user guides and training materials for customers.




- Stay updated with the latest technology trends and product updates to provide accurate information to customers.

Required Skills

- Robust understanding of technical support processes and troubleshooting techniques.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Familiarity with service desk software and ticketing systems is a plus.
- A customer-oriented mindset with a passion for helping others. This is an excellent opportunity for individuals looking to start their career in technical support, with a focus on learning and growth within the industry. If you are a problem-solver with a keen interest in technology, we encourage you to apply.

This job is provided by Shine.com

📌 Technical Support Specialist (Bengaluru)
🏢 Lyros Technologies-CMMI Level 3
📍 Bengaluru