Company Description Askeva is a WhatsApp-first automation platform that helps businesses centralize customer communication, sales, and support. The company partners with growing organizations that want to eliminate missed leads, slow responses, and fragmented systems by making customer interaction fast, structured, and scalable. Its platform supports lead capture and qualification, intelligent chatbot automation, ticket-based support, appointment scheduling, and targeted campaigns, with seamless integrations into existing CRMs and business tools.

Every solution is tailored to each client’s needs, combining automation with practical business logic to increase conversions, reduce manual workload, and improve customer experience. Askeva is trusted by businesses across industries and focuses on solving real operational challenges through thoughtful automation.

Role Description This is an on-site Technical Support Intern role based in Madurai. The intern will assist in troubleshooting and resolving technical issues related to the AskEVA platform, including WhatsApp integrations, automation workflows, and user configurations. Day-to-day responsibilities include responding to support tickets, documenting issues, reproducing bugs, and escalating complex problems to the engineering team with explicit, structured reports.

The intern will also help onboard new customers, guide users through product features, and contribute to knowledge base articles, FAQs,



and internal support documentation. This internship role offers hands-on exposure to SaaS support operations, customer communication, and automation tools in a fast-moving startup environment.

Qualifications

- Strong technical aptitude with basic understanding of web applications, APIs, or integrations, and interest in learning SaaS and automation platforms.
- Good analytical and problem-solving skills, with the ability to investigate, reproduce, and clearly document technical issues.
- Effective written and verbal communication skills to interact with customers and internal teams in a clear, professional manner.
- Comfort using ticketing or helpdesk tools, spreadsheets, and collaboration platforms (e.g., email, chat, project trackers) to manage day-to-day work.
- Ability to follow processes, prioritize multiple tasks, and work independently in a structured yet fast-paced startup environment.
- Currently pursuing or recently completed a degree/diploma in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
- Interest in customer support, automation, and messaging platforms; prior exposure to WhatsApp Business, CRM tools, or chatbots is a plus.
- Willingness to learn, ask questions, and collaborate with cross-functional teams including product, engineering, and customer success.

📌 Technical Support Intern (Madurai)
🏢 AskEva
📍 Madurai