Company Description ClinikPe is a Lab Management System (LIMS) designed for referral-driven diagnostic labs in India, helping lab owners track revenue by doctor, test, branch, and collection type. The platform goes beyond basic reporting and billing to automate referral tracking and commission calculation, manage online booking and home collection, and provide inventory and multi-branch visibility.

ClinikPe also enables automatic digital report delivery to patients via WhatsApp, improving efficiency and patient experience. With multiple diagnostic labs already onboarded and measurable referral revenue recovered within the first 60 days, ClinikPe offers a done-for-you setup and transparent, flat-fee pricing. The company focuses on helping labs replace manual, error-prone processes with reliable, data-driven workflows.

Role Description The Technical Support Executive role is a full time, on-site position based in West Bengal, India, supporting diagnostic centers that use ClinikPe’s Lab Management System. Day-to-day responsibilities include responding to customer inquiries, addressing technical issues, and guiding users through system features such as referral tracking, billing, inventory, and report delivery.

The role involves diagnosing and troubleshooting software and configuration problems, escalating complex issues to the product or engineering teams when needed, and documenting common solutions for future use.





The Technical Support

Executive will assist with onboarding new labs, training users on best practices, and ensuring smooth adoption of ClinikPe’s platform. This position requires close collaboration with internal teams to relay customer feedback and help improve product stability and user experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle user queries professionally and build long-term relationships with diagnostic centers.
- Candidates should possess solid Technical Support and Troubleshooting skills to identify, analyze, and resolve software-related issues and configuration errors.
- Candidates should possess good Analytical Skills to interpret user problems, understand workflows, and suggest effective solutions tailored to lab operations.
- Relevant qualifications such as a diploma or degree in Computer Science, Information Technology, or a related field are beneficial.
- Prior experience in technical support, healthcare IT, or LIMS/healthcare software environments is an advantage.
- Strong communication skills in English and local languages, along with the ability to explain technical concepts in simple terms, are important.
- Comfort with on-site customer interactions, basic networking concepts, and using remote support tools will be helpful.

📌 Technical Support Executive (West Bengal)
🏢 ClinikPe | Practice Management for Indian Doctors, Clinics u0026 Diagnostic Labs
📍 West Bengal