Technical Support Engineer (Bengaluru)

Technical Support Engineer (Bengaluru)

02 Oct
|
Talentstream
|
Bengaluru

02 Oct

Talentstream

Bengaluru

Responsibilities

- Support customers via email, phone, and webcasts.

- Help customers with product installation, usage, and troubleshooting.

- Maintain and update the knowledge base.

- Improve support processes and tools.

- Work with Support, R&D;, Delivery, and Product teams.

Requirements

- Experience in a similar software support role.

- Experience with Linux/UNIX environments.

- Knowledge of firewall administration (Checkpoint, Cisco, Juniper, Fortinet, etc.).

- Experience supporting network security software.

- Robust problem-solving and communication skills.

- Quick learner and good team player.

- Good written and spoken English.

- Able to handle pressure and multiple tasks.

📌 Technical Support Engineer (Bengaluru)
🏢 Talentstream
📍 Bengaluru

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