Sixtifi is a Complete Workforce Management Platform covering HRMS, Payroll, Attendance, Leave, Recruitment, Performance, Compliance and workforce automation.

We are looking for a Technical Support Executive - HRMS & Payroll who can understand both the software and the practical requirements of HR and payroll teams.

Key Responsibilities HRMS & Product Support

- Provide technical and functional support for Sixtifi HRMS modules.
- Troubleshoot issues related to employee master, attendance, leave, shifts, workflows and payroll.
- Analyse customer-reported issues and identify the root cause.
- Reproduce issues and document steps clearly for the development team.
- Coordinate with developers for bugs and technical issues.
- Test fixes before communicating resolution to customers.
- Maintain proper issue and resolution documentation.

Payroll Support
- Support customers with monthly payroll processing.
- Understand salary structures, earnings, deductions and payroll calculations.
- Assist with payroll configuration and troubleshooting.
- Handle queries related to PF, ESIC, Professional Tax, TDS and other payroll components.
- Assist customers in identifying payroll calculation discrepancies.
- Understand payroll inputs such as attendance, leave, overtime, incentives, deductions and arrears.
- Support payroll validation before final processing.

Statutory & Compliance Support
- Understand the basic working of Indian payroll statutory components.
- Assist customers with PF, ESIC, PT and TDS-related software configuration and queries.
- Coordinate with internal teams when statutory rules or customer-specific requirements need product changes.
- Keep updated with relevant payroll process changes.

Technical Troubleshooting
- Investigate application errors and unexpected system behaviour.
- Check configuration, master data and workflow settings before escalating issues.




- Maintain detailed technical support tickets.
- Work with developers to identify root causes.
- Perform functional testing of fixes and releases.

Customer Communication
- Communicate technical and payroll issues in simple business language.
- Conduct remote sessions/screenshare when required.
- Provide step-by-step guidance to HR and payroll users.
- Handle critical payroll-period issues with urgency and proper escalation.

Required Skills
- 2-5 years of experience in HRMS / Payroll / ERP / Software Support.
- Practical understanding of Indian payroll.
- Understanding of PF, ESIC, PT and TDS.
- Strong analytical and troubleshooting skills.
- Good understanding of HRMS workflows.
- Ability to understand and reproduce software issues.
- Good English and Hindi communication skills; Gujarati is an advantage.
- Strong documentation and follow-up skills.

Good to Have
- Experience with HRMS/Payroll products such as Keka, GreytHR, Zoho People, Darwinbox, Superworks or similar platforms.
- Payroll processing experience.
- Experience working with SaaS/ERP support teams.
- Basic understanding of APIs, databases or software logs.
- Experience working directly with HR/Payroll departments.

Success Metrics
- Payroll-period issue resolution time.
- First-response and resolution SLA.
- Accuracy of issue diagnosis.
- Number of issues resolved without unnecessary escalation.
- Quality of technical documentation.
- Customer satisfaction.
- Successful payroll processing for assigned customers. Location: Surat, Gujarat

Department: Technical Support / Payroll Support

Employment Type: Full time

Experience: 1-5 Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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