Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST across checkouts, invoices, and ERPs. Through a single integration and transparent flat-rate pricing, Taxcart enables businesses to sell worldwide with confidence.

The platform applies accurate tax calculations to every transaction, helping organizations stay compliant in multiple jurisdictions. Taxcart focuses on reliability, scalability, and ease of use, making it a trusted partner for companies managing complex international tax requirements.

Role Description The Technical Support Manager role at Taxcart is a full-time remote position responsible for leading and mentoring a distributed technical support team. This role oversees day-to-day support operations, including managing support queues, prioritizing complex tickets, and ensuring timely resolution of customer issues.

The Technical Support

Manager collaborates closely with engineering, product, and customer success teams to diagnose technical problems, escalate issues, and improve support processes.

Responsibilities include monitoring support performance metrics, developing documentation and best practices, and driving initiatives that enhance customer satisfaction and the overall support experience. The role also involves coaching team members,



conducting regular performance reviews, and contributing to continuous improvement of tools and workflows.

Qualifications

- Customer Satisfaction and Customer Service skills to maintain high-quality interactions and drive positive outcomes for customers.
- Technical Support and Troubleshooting abilities to analyze issues, identify root causes, and guide effective resolutions.
- Customer Support experience to manage inquiries across multiple channels and ensure consistent, reliable assistance.
- Proven experience managing or leading a technical support team in a SaaS or technology workplace.
- Strong understanding of web-based applications, APIs, and integrations; experience with tax, fintech, or ERP systems is a plus.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
- Solid organizational and analytical skills, including familiarity with support metrics, dashboards, and ticketing tools.
- Ability to work effectively in a remote, global environment, managing priorities across time zones.
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field, or equivalent practical experience.

📌 Technical Support Consultant (India)
🏢 Taxcart
📍 India