Key Responsibilities

- Monitor and support Linux-based environments to ensure application availability, stability, and performance.
- Troubleshoot and resolve application, database, middleware, and operating system issues within agreed SLAs.
- Perform root cause analysis for incidents and implement preventive measures to minimize recurrence.
- Write and optimize SQL queries in Oracle and PostgreSQL databases for troubleshooting and operational support.
- Manage and support web and application servers, including Tomcat, JBoss, and Apache.
- Monitor system health and analyze logs using tools such as Grafana, Kibana, ELK Stack, Chronograf, and Nagios.
- Develop and utilize scripts for automation, operational efficiency, and issue resolution.
- Investigate network-related issues and perform packet analysis using TCP Dump and related tools.
- Collaborate with development, database, network, and infrastructure teams to resolve complex technical issues.
- Support application deployments, configuration changes, and workplace maintenance activities.
- Ensure compliance with incident, problem, and change management processes.
- Create and maintain technical documentation, troubleshooting guides, and knowledge repository articles.
- Participate in on-call support and critical incident management activities when required.
- Provide technical support for telecom applications and services while ensuring optimal system performance.
- Contribute to continuous improvement initiatives focused on reliability, automation, and operational excellence.

Required Technical Skills





- Strong hands-on experience in Linux administration, troubleshooting, system monitoring, and performance tuning.
- Proven experience in diagnosing and resolving application, middleware, and Linux platform-related issues.
- Strong expertise in writing, optimizing, and troubleshooting complex SQL queries in Oracle and PostgreSQL environments.
- Hands-on experience with web and application servers such as Tomcat, JBoss, Apache, and related middleware technologies.
- Working knowledge of Shell Scripting, Python, or Perl for automation and operational support.
- Good understanding of networking concepts, TCP/IP protocols, and packet analysis using TCP Dump.
- Experience with monitoring, observability, and log analysis tools such as Grafana, Kibana, ELK Stack, Chronograf, and Nagios.
- Strong troubleshooting, debugging, analytical, and problem-solving skills.
- Understanding of incident, problem, and change management processes.
- Basic understanding of cloud platforms such as AWS and Microsoft Azure.

Preferred Qualifications & Experience

- Bachelor's degree in Computer Science, Information Technology, Electronics & Communication, or a related discipline.
- 3-8 years of experience in Application Support, Production Support, Technical Operations, Site Reliability Engineering, or System Administration.
- Experience working in Telecom, IT Services, Managed Services, or Software Product organizations.
- Exposure to cloud-based environments, automation tools, and DevOps practices would be an advantage.

📌 Technical Operations Engineer (Bengaluru)
🏢 Comviva
📍 Bengaluru