We are hiring Technical Customer Support Executives for our voice-based customer support process in Gurgaon. The ideal candidate should have strong communication skills, basic technical troubleshooting knowledge, and the ability to resolve customer queries efficiently over calls

Role & responsibilities

- Handle customer calls and provide technical assistance.
- Understand customer issues and provide accurate resolutions within defined timelines.
- Troubleshoot basic technical and telecom-related issues.
- Guide customers through step-by-step troubleshooting procedures.
- Create and update customer records, complaints, and service requests.
- Escalate complex technical issues to the appropriate team.
- Maintain high standards of customer service and call quality.
- Achieve defined targets related to customer satisfaction, quality, productivity, and adherence.
- Follow company processes, policies, and quality guidelines.
- Ensure skilled and effective communication with customers.

Preferred candidate profile

- 1+ year of experience in Technical Support / Telecom / Customer Support / Voice Process.
- Excellent verbal communication skills required by the process.
- Good listening and problem-solving skills.




- Basic understanding of technical/telecom troubleshooting.
- Comfortable handling customer interactions through voice.
- Candidates should be customer-focused and capable of handling difficult customer situations professionally.
- Willingness to work in rotational shifts, if applicable.
- Candidates should be comfortable working from the Gurgaon/Gurugram location.

Compensation & Benefits

- CTC: Up to 4.80 LPA
- Approx. 32,000/month in-hand salary
- MIV: 2,500 as applicable
- 5 days working
- Both side cabs/ Reimbursement
- Attractive salary structure and growth opportunities.
- Performance-based incentives, as applicable.
- Opportunity to work with a reputed organization in the technical/telecom support domain.
- Career growth and internal job opportunities.
- Training and development support.
- Employee benefits as per company policy.

To get your interview scheduled contact below Call/ WhatsApp :

Minakshi Bisht (phone hidden)

Vanshika (phone hidden)

Twinkle (phone hidden)

Kanika (phone hidden)

Shilpa (phone hidden)

Kamalpreet (phone hidden)

📌 Technical Customer Support Executive :: Salary upto 4.80 LPA :: GGN (Gurugram)
🏢 WSNE Consulting
📍 Gurugram