Exp: 4 to 10 years /n Job Role : Technical Account Manager /n Job Location: Noida , sector 60 , All 5 days WFO /n Shift Timings : EST time zone /n : /n /n

- Own the end to end technical relationship for a portfolio is largest and most strategic merchants, often at C level or VP level engineering stakeholders.

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- Lead complex, multi-phase integration and optimization initiatives, including custom implementations, platform migrations, and large scale upsell or cross sell efforts.

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- Serve as the executive level technical escalation point, resolving high stakes, high visibility technical issues under time pressure.

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- Proactively identify growth opportunities within strategic accounts by deeply understanding merchant architecture, roadmap, and business goals.

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- Partner with Product and R&D; leadership to influence roadmap based on strategic merchant needs, and represent the voice of our biggest customers internally.

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- Build scalable frameworks, tooling, and best practices that can be applied across the broader TAM organization, not just individual accounts.

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- Own quantifiable outcomes tied to strategic account health: reduced time to value, expansion revenue enabled, escalation reduction, and merchant retention.





/n /n Qualifications /n /n

- 4+ years of experience as a Technical Account Manager with direct experience supporting large, complex enterprise customers.

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- Recent relevant experience into Technical Account Management is highly preferred.

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- Track record of owning strategic, high-revenue enterprise relationships end to end, including navigating executive stakeholders on both the merchant and internal side.

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- Deep technical background, including hands on experience with SQL, API integrations, log analysis, and reading source code at a level that allows independent technical investigation without heavy engineering support.

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- Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives from strategy through execution.

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- Strong executive communication skills, comfortable presenting technical strategy to senior leadership on both sides.

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- Proactive mindset and robust ownership.

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- Excellent written and spoken English.

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- Experience in Shopify , E-commerce, payments, or FinTech, particularly with large scale US retailers, is a significant advantage.

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📌 Technical Account Manager (Noida)
🏢 Tenarai
📍 Noida