We are looking for an experienced Team Leader to manage our US sales team. As a TL, you will be responsible for leading a team of 15-20 Customer Sales Representatives, driving conversion rates, developing sales strategies, coaching team members, and ensuring team KPIs are met. This is a leadership role requiring proven experience in managing BPO sales teams.

Key Responsibilities

- Lead and manage a team of 15-20 sales agents
- Drive team performance to achieve daily, weekly, and monthly sales targets
- Monitor live calls and provide real-time coaching and feedback
- Conduct daily team huddles and pre-shift briefings
- Develop and implement sales strategies to improve conversion rates
- Analyze team performance metrics and prepare MIS reports
- Handle escalated customer calls and complex situations
- Manage attendance, leaves, and shift schedules

Requirements:
- Graduate degree (mandatory)
- Minimum 1 year experience as Team Leader in International BPO (Sales)




- Proven track record of achieving team sales targets
- Experience managing teams of 15+ agents
- Strong leadership and people management skills
- Excellent English communication skills
- Proficient in MS Excel for reporting and analysis

What We Offer:
- Fixed US night shift (no rotational)
- 5-day work week
- Salary upto 50,000 (based on interview performance and experience)
- Performance-based incentives tied to team targets
- Free dinner for night shift
- Health insurance
- Rapid growth path to Operations Manager role

Youll need to know Team Leadership BPO Sales SLA Compliance US Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader - Sales (WFO) (Mumbai)
🏢 Brocus IT Solutions
📍 Mumbai